Farmly
I worked with an amazing team to create this case study for Farmly.
Farmly is an app that bridges the gap between farmers and consumers. We feature the highest quality local farms and bring the freshest produce straight to your door.
Meet the team
Sarah Posner
UX/UI Designer
UX Researcher
Stephanie Tsou
UX/UI Designer
UX Researcher
Joyce Cabrera
Digital Designer
UX Researcher
Fernanda Vasconcelos
UX/UI Designer
UX Researcher
Context
A fast growing market of consumers are concerned and actively seeking new ways to spend an extra buck on organic, ethically sourced foods.
We designed a food delivery app that allows users to purchase fresh produce, meat and other household products from a local farm straight to their home. The app spotlights featured farmers, delivery and pick-up options, and a plethora of organic foods to choose from.
Tools used:
Timeframe: 3 weeks
Design Process
Week 1
Research & Ideation
User Interviews
Empathy Mapping
User Persona
Competitor Analysis
User Journey Map
Storyboard
Feature Prioritization
Week 2
Design
User Flow
Wireframes
Low Fidelity Prototyping
Mid Fidelity Prototyping
High Fidelity Prototyping
Week 3
Testing & Feedback
Low Fidelity User Testing
Iterations
Mid Fidelity User Testing
Accessibility Study
Website Landing Page
Future Developments
Quantitative Research
Method
Google Survey
Participants
19 participants between ages 20-40 who shop for groceries regularly
100% have been to a farmer’s market
94.7% believe sustainability is important
57.9% believe a farmer’s market is better than a chain grocery store
Where users want to shop…
…where users actually shop
Our users value shopping sustainably and supporting local businesses for fresh produce, but logistics make it difficult for them to fully keep up the practice.
Qualitative Research
Method
Semi-structured interviews
Participants
5 users (ages 20-40)
Expressed interest in sustainability & healthy eating
Objectives
How do users find local farmers to buy from?
How do users get organic foods?
What are the impacts of sustainable shopping?
Interview Insights
“It is an expensive lifestyle to [practice sustainability]”
“Shopping is like voting...people are willing to spend a couple extra bucks if they support where their money is going”
“Seasonal eating is a big part of my life...I really hate throwing food away and wasting beautiful produce”
Empathy Map
User Persona
Problem Statement
What are our users telling us?
Consumers need an efficient, cost-effective way to purchase organic, local, ethically sourced food. They want to feel connected to who is producing their food and cultivate a healthy lifestyle.
...and what’s the problem that we want to tackle?
Health conscious consumers who want to eat ethically-sourced, organic food struggle to find a cost-effective & convenient way to access farm-to-table produce.
Introducing…
Farmly bridges the gap between farmers and consumers. We feature the highest quality local farms and bring the freshest produce straight to your door.
Competitor Analysis
Feature Prioritization
User Journey Map
Storyboard
User Flow: Onboarding
User Flow: Homepage, Browse, Checkout
Prototyping
Low-fi User Testing
5-Second Test
View splash screen & tell us what the app’s about
All users were able to tell us what the app’s purpose was
Task 1
Open app and respond to survey
Split almost 50/50 which path users took to complete task
Task 2
Add apples from Joe’s Farm to cart
Almost 30% mis-click, confusing homepage
Task 3
Head to check out with groceries
No troubles navigating through checkout
Design System
Iterations
1.
Layout was confusing
High misclick rate
User couldn’t perfom task
2.
Task was more straightforward
Less misclicks
Easier to navigate
3.
Checkout task was more streamlined
Shopping cart pop-up visibility improved
Mid-fi User Testing
Task 1
Open app and respond to survey
Task 2
Add apples from Joe’s Farm to cart
Task 3
Head to check out with groceries
Users were all successful navigating through the onboarding process, and there was great improvement with the success rates on Task 2 and Task 3.
Accessibility
Prototype
Landing Page
Future Developments
Continue building out for other farms
Expanding to meal kits, groceries based on recipes
Connecting with farmers to work out internal logistics
Potential to transform into a B2B platform